For owner-managed firms where a spouse handles the books, a son runs deliveries, and a daughter signs off on supplier orders, we map who actually touches each record, contract, and safety file, then build a routine the family can keep running without us in the room.
If you are the family member holding the company records together, you already know which drawer and which folder disagree. A 30-minute scoping call is enough to see whether a two-week diagnostic makes sense for your situation, and what it would cover.
Most of these people run firms with 15 to 80 staff, and they came to us with the same problem: the paperwork told one story and the shared drive told another. Here is how it went.
"We had three versions of the same supplier contract and none of them matched. Two weeks of sorting that out saved us an argument with the bank in March. The junior admin now runs the reconciliation herself."
"The health and safety file had not been touched since 2022. We did not need a lecture, we needed someone to sit with our supervisor and rebuild the inspection routine. That is what happened."
"Our monthly pack was 60 tabs. It is now 14, and the accountant stopped emailing us for the same three figures every quarter. Nobody outside the business would call that exciting. It changed our month."
A two-week diagnostic, then a retained arrangement where we join ops meetings, clean up the spreadsheet sprawl, and train one junior staffer to keep the routine going. We do not sign off audits or statutory filings. We prepare the groundwork so your accountant can.